All orders ship from Portland, OR. Please note, expedited shipping times do not include the 48 hour warehouse processing time. Once your package is picked up by UPS from our warehouse, expedited shipping times will go into effect.
*Please be advised that during peak holiday and promotional sales, orders shipped via UPS Ground may be delayed by 1 business day.
In order to apply a promo code to your order, please follow these instructions:
View your shopping cart. The promo code field is located in the right-hand column, below your order summary. Manually enter your promotional code or copy and paste your promo code into the 'promo code' box and click 'apply' (please ensure there are no extra characters or spaces. Promo codes may be case sensitive). Once your code is successfully applied, the total order summary will reflect your discount. *Please note: promotions, including other promotional codes and offers, cannot be combined.
Your tracking number is listed in your shipping confirmation email which will be sent to you once your package has left our warehouse. You can either click on the tracking number or copy paste the tracking number and enter it at UPS.com
We are currently unable to ship anywhere outside of the United States.
Yes, we will gladly honor a one-time price adjustment on full-price merchandise on nau.com if the following criteria are met. 1) The promotional price offered is for the same style, size and color, and is currently available on our site. 2) The request is submitted within 7 days of purchase.
To request a price adjustment, please email email@example.com and note your order number with your request.
A size chart guideline can be found in the upper right hand portion of every product page.
If you'd like product measurements or fit guidance, please contact firstname.lastname@example.org.
Unfortunately, once your order has been submitted it is unlikely that it can be changed. However, customer service may be able to help during normal business hours, Monday through Friday, between 9:00 a.m. - 5:00 p.m.
If you need to cancel your order, please contact customer service during normal business hours, Monday through Friday, between 9:00 a.m. - 5:00 p.m. and we will do our best to assist you. Please contact email@example.com OR 855-628-8648.
Our website accepts the following methods of payment:
Visa, Mastercard, Discover, American Express, PayPal.
Care instructions are on the inside of every garment we sell, as well as on the web page for each product if it is still available. You can find more specific information on our Product Care Page.
The RN number does not identify the garment's style. RN stands for Registered Identification Number. It is a number issued by the FTC to U.S. businesses that manufacture, import, distribute, or sell products covered by the Textile, Wool, and Fur Acts. We use this number on product labels to help our factories identify the garment as a Nau product.
We manufacture our clothing in these countries—Canada, China, Thailand, South Korea, Vietnam and Turkey—using fabrics from China, Japan, Korea, New Zealand, Thailand, and the USA. We're committed to working with sustainable materials such as recycled polyester, recycled wool, recycled nylon, and Tencel, which is where we see the most substantial environmental impact. Currently, only experienced suppliers in Asia have the technical expertise required to work with these materials, which is the primary reason for manufacturing there. Additionally, we aim to have our production facilities as close as possible to where our fabric, hardware, and fixtures originate, to reduce the environmental impact of shipping.
With our combined, collective staff member years of industry experience comes lasting, established relationships with foreign manufacturers whose practices and integrity we know and trust.
BlackYak HQ & Nau Korea are only using fair-trade factories and perform visual inspection before doing business with them. However, not all factories have certifications/documents to prove that they are a fair-trade factory. The two factories listed below are fair-trade certified and the rest in the process of getting certifications.
BLUEADE: ISO certified, OEKO-TEX certified company
FC DAESEUNG: ISO certified company